Red Rose

Rosebuds Blog

Beyond the headlines: Putting airline performance in perspective

May 17, 2017

Two recent airline mishaps that generated major national media coverage — United Airlines dragging a paying customer off a flight, and an American Airlines flight attendant getting suspended after going nose to nose with a passenger — might have some travelers thinking U.S. air carriers are in crisis. Think again. If we are to keep these isolated events in perspective, it requires staying focused on some key facts. Every day, more than 20,000 flights take off and land without incident in the United States, with more than 2.2 million passengers aboard. Those statistics come from the Federal Aviation Administration. What’s more, a study conducted annually by Embry-Riddle Aeronautical University and Wichita State University produces an Airline Quality Rating report that measures industry performance in areas including on-time arrivals, mishandled baggage, involuntary denied boardings and consumer complaints. The organization’s most recent report, issued in April, says the airline industry produced its highest score in the rating’s 26-year history. Why … (click on the headline to continue reading)

How new technologies will reshape the hotel experience

May 01, 2017

Some 87 percent of global travelers use mobile devices while on the move. Millennials spend nearly 50 percent of their time watching movies and TV shows on devices other than a television, primarily laptops, followed by smartphones and tablets. Bottom line: Technologies are shaping the guest experience at hotels because tech devices are deeply embedded in travelers’ lives. Little wonder that a report from a research firm Local Measures focused on this topic for a new report about current and future technologies that will continue to shape and reshape the guest experience at hotels around the world. Technologies range from artificial intelligence, messaging apps and automated bots, to social listening and voice-controlled technology. Too many technologies to deal with this space, so we will focus on a couple of ways that technology is asserting itself in the lodging environment; namely, the check-in process and location services. The report deals with informal, self-service and futuristic check-in. Why the emphasis on check-in? The report stresses that … (click on the headline to continue reading)

Gen Z, a new generation of travelers, is hitting the road

April 10, 2017

When it comes to young people, we’ve reached the end of the alphabet. Yes, Generation Z has come along, right when we were just decoding the elusive and late-blooming Millennials. First of all, let’s establish the parameters of Gen Z as those born between 1995 to 2012, meaning they will begin graduating from college this spring. Secondly, let’s establish why – from a business standpoint, if for no other reason – we should care about this cohort: They number 73 million in the United States alone, which is quite a demographic and financial force. Finally, let’s establish their predilections. According to generational analysts, members of Gen Z are independent, focused and fiercely competitive. These sound like people we wouldn’t want to disappoint, which is why we also pay attention to travel analysts who have discovered that, when it comes to hotel amenities, Generation Z wants it all, including … (click on the headline to keep reading)

Uber, Lyft and the brave, new world of mobility for travelers

March 10, 2017

There has been nothing short of a revolution in automobile transportation for travelers of all kinds. The days of taxi cabs dominating the field are over. Consider that Uber has a market value well in excess of $50 billion, and it has a host of competitors, including Lyft, which received a $500 million investment from General Motors, and Fontinalis Partners, the venture capital firm funded by Bill Ford, a descendant of Ford Motor Company founder Henry Ford, pitched in another $50 million or so. It doesn’t end there, app-driven ride-hailing services such as Didi Chuxing in China and Gett, an Israeli-based start-up, are also in the game and battling for your business. The point is this … (click on the headline to continue reading)

‘Ask TSA’ social media program receiving kudos from travelers

February 28, 2017

Say “TSA” to a traveler and there is a story at the ready — and not a good one in most cases. The Transportation Security Administration, like so many federal agencies, have a bad reputation with the people it was created to serve. Fortunately, the TSA is well aware of its shortcomings and has made changes designed to improve its services for the traveling public. Specifically, it has torn a page out of the playbooks of U.S. airlines and other businesses by turning to social media channels Twitter (@AskTSA) and Facebook Messenger to communicate with its constituents who need questions answered and problems solved, according to an extensive article recently published in the Wall Street Journal. What’s more, the TSA says tweets often gave them early word of checkpoint problems around the country. The feedback from travelers thus far has been positive. On Facebook, the most common question posed is … (click the headline to continue reading)