Rosebuds Blog

Hotel guests leading complaints — and compliments

February 20, 2014

J.D. Power and Associates, the market research firm, measures just about every product and service you can imagine, including the satisfaction levels of hotel guests and travelers. So you can imagine that we pay especially close attention to the results of J.D. Power hotel guest surveys. It’s one of the guidelines that we measure ourselves against, and we’re happy to report that, by that measure, where performing very well — especially considering that overall hotel industry ratings have fallen to their lowest ranking since 2006. J.D. Power surveyed more than 60,000 North American hotel guests and arrived at an industry rating of 757 points out of a possible 1,000. That is a 7 point drop from the previous year’s survey and includes what J.D. Power officials call steep drops in satisfaction in several categories, such as hotel facilities and services, guest rooms, check-in/check-out, food and beverage. But chief among respondents complaints were … (click on the headline to continue reading.)

A ticket to the future — and the past

February 10, 2014

Just a block down the street from The Rose Hotel there is a portal that allows people to move from the present to the past. It’s a place where people can go back in time, a place devoted to preserving and disseminating information about history specific to the Tri-Valley. The objective of this effort, somewhat paradoxically, is to link the past to the future. That place is … (click on the headline to continue reading.)

Of clichés, breakfast cereal and assorted other topics

January 23, 2014

What do the Super Bowl, the AT&T Pebble Beach National Pro-Am, steel cut oatmeal and Valentine’s Day have in common? The cynical answer is: They are all components of a cliché lead, the kind writers use to pull together a group of disparate items that have only the most tenuous relationship to one another. The optimistic answer is: They all come to pass in February and have a connection to The Rose Hotel. Okay, the connection is tenuous, but if you think we’re going to allow landmark events such as the Super Bowl, a Pebble Beach golf tourney and Valentine’s Day — or the nutritional value of steel cut oatmeal — to pass without comment, you underestimate the extent to which we will go to grab at least a thread of nationally significant events. In their own way, each of these topics find their confluence at The Rose Hotel. Allow us to explain … (click on the headline to continue reading.)

A new American pastime

January 08, 2014

Guests come to The Rose Hotel for a wide array of reasons, including to spend time in the Tri Valley and Livermore Valley Wine County. The Tri Valley (situated in the east San Francisco Bay) is home to The Rose Hotel, and the region offers an endless slate of offerings. Among them is the Livermore Valley, which has become one of the state and country’s emerging wine appellations. This all happens just a few miles from The Rose Hotel. And the hotel’s lobby bar carries many good local varietals. Visitors often learn of Livermore Valley Wine Country only after checking into the hotel, and then add to their itinerary a visit to our more than 40 local wineries. With that in mind, we wanted to share with you a few of the Livermore Valley upcoming January events… (click on the headline to continue reading.)

Season’s greetings and a 2013 retrospective

December 17, 2013

Let us begin by wishing all of you a Merry Christmas and a happy, healthy and prosperous New Year. The is the time of year when we not only celebrate the holidays and look forward to a terrific New Year, we also look back at the year that was and express our gratitude for the many things for which we can be grateful. For example, 2013 was The Rose Hotel’s best year ever, and for that we thank you, our guests, for your continued loyalty as both business and leisure travelers. We also thank our staff members, who continue to deliver outstanding customer service to our guests. Among the reasons our people are so adept at meeting the wants and needs of our guest is longevity. Our staff members have an average tenure of more than five years, meaning they have accrued years of the kind of training and experience unique to The Rose Hotel. That kind of institutional memory serves our people and guests extremely well. And it shows that our staff members, like our guests, are… (Click on the headline to continue reading.)