‘Ask TSA’ social media program receiving kudos from travelers
Say “TSA” to a traveler and there is a story at the ready — and not a good one in most cases. The Transportation Security Administration, like so many federal agencies, have a bad reputation with the people it was created to serve. Fortunately, the TSA is well aware of its shortcomings and has made changes designed to improve its services for the traveling public. Specifically, it has torn a page out of the playbooks of U.S. airlines and other businesses by turning to social media channels Twitter (@AskTSA) and Facebook Messenger to communicate with its constituents who need questions answered and problems solved, according to an extensive article recently published in the Wall Street Journal. What’s more, the TSA says tweets often gave them early word of checkpoint problems around the country. The feedback from travelers thus far has been positive. On Facebook, the most common question posed is … (click the headline to continue reading)