Red Rose

Rosebuds Blog

Why our front desk is the hotel’s nerve center

May 11, 2012

The front desk of a hotel is the first and last stop for guests. In between arrival and departure, it’s the place guests call or visit when looking for information or extra services. It’s the hotel’s nerve and traffic center, which is why we give it special attention. We know many of our new guests are in “foreign territory” while staying at The Rose, and it is our front desk’s mission to make them feel at home and to offer the guidance they need to find the dining, shopping and entertainment experiences that meet with their satisfaction. We also answer lots of questions. Here are some of the most frequently asked…

Mother’s Day is upon us, and we have a special offering

May 03, 2012

Some years ago the British Council conducted a study titled the Most Beautiful Words in the English Language. More than 40,000 people in 100 countries participated in the study. A total of 70 words were compiled. Ranked No. 1 as the most beautiful word in the English language is none other than “mother.” So it’s little wonder that one of the most widely observed holidays in the world is Mother’s Day. With Mother’s Day 2012 in the offing it is time to start thinking about how we will honor one of the most important people in our lives. We have an idea…

Anatomy of a boutique hotel room

February 09, 2012

Traveling – whether for leisure or for business – can be a disconcerting affair. Then comes the hotel room. Is what “you find your home away from home”? Or is it a monochrome box? This is the world of the conventional mass-market hotel. The big chains and their cookie-cutter ethos leave one feeling like yet another cog in a human assembly line. It is the home-away-from-home ethos that drives us at The Rose Hotel. That is the yardstick by which we measure the success of our efforts. But exactly what are the anatomical parts that comprise a truly great hotel room? They are…

2 special options for your Valentine’s Day celebration

February 01, 2012

There’s nothing wrong with celebrating Valentine’s Day with another bouquet of flowers or box of diet-busting chocolates for the umpteenth year in a row. But, let’s face it, that routine is getting a bit passé. Ask yourself this question: Will my Significant Other feel that I’ve put real thoughtfulness into honoring him or her for Valentine’s Day if I, yet again, serve up the clichéd flowers or chocolates? Answer: Probably not. Here’s the solution…

One-on-one with Rose Hotel GM Phylis Grisham

January 27, 2012

This week we feature an interview with Phylis Grisham, general manager of the heralded Rose Hotel. We ask Ms. Grisham about issues such as most frequent customer comments, what keeps her up at night, the key to the hotel’s consistently outstanding customer service, what modern traveler are most particular about, and what she wants every guest (and would-be guest) to know about The Rose Hotel. She even has something to say about Vince Lombardi. Read on…