Red Rose

Rosebuds Blog

Top complaints among hotel guests, and what we’ve done about them

October 03, 2012

J.D. Power and Associates measures customer satisfaction on just about anything you can think of, and the hotel business is no exception. The firm’s 2011 North America Hotel Guest Satisfaction Index Study did exactly that for the 15th consecutive year. Among the many things J.D. Power researched were the things hotel guests complained about most. You might not be surprised by the No. 1 complaint. Click on the above headline to find out more…

The staff member who lettered in customer service

September 20, 2012

Regular readers of this space have probably noticed that we are not bashful about sharing the compliments we receive from our guests. There are reasons for this. Yes, there is the obvious one – to persuade the business and leisure travelers (as well as local residents looking for a luxurious getaway) to become our guests. But there are other reasons that are just as important to us. We are also communicating to our internal audience, our own personnel. By doing this we are reinforcing to our people…

72-hour getaway at The Rose Hotel

September 13, 2012

For most of us, three-day weekends are rare so we want to make them special. Fortunately, that’s easy to do when visiting the San Francisco Bay Area and its endless array of world-class activities. And our hotel is well-positioned to take advantage of it all. So with this blog post – and the occasional future post – we offer you an itinerary for your next three-day stay at The Rose Hotel…

Living large on Labor Day

August 28, 2012

Labor Day is the federal holiday set aside to celebrate the economic and social contributions of workers. You work hard, and money isn’t easy to come by these days. So we have an idea. Take a break, and get a good deal while you’re doing it. We have a Labor Day special that accomplishes both of those goals for you. Spend three consecutive nights in a Deluxe King room at The Rose Hotel, receive a $50 voucher to a Main Street upscale restaurant, and enjoy a champagne service. You get all this for just $499 plus 8 percent tax. Here are the details and how to take advantage…

15 reasons why people choose to live in hotels

August 23, 2012

Robert DiNero has done it. So have Howard Hughes, Keanu Reeves, James Woods and John Travolta. People of far lesser means have done it as well. Living in a hotel has its advantages – many of them. We associate hotels with some of the best experiences in our lives. They are part of those vacations we take to exotic places, historic cities and beachfront communities. Short of taking extraordinary measures and incurring extraordinary expense, the hotel experience can’t be replicated by home ownership or renting an apartment or condominium. So some of us decide to live an unconventional hotel-based life. Here are 15 reasons why some people choose hotel living…